Supplier Terms, in brief.

Who can use InfraDBM?

InfraDBM is a business-to-business platform. Suppliers must be legitimate Australian businesses, authorised to offer their goods or services and comply with applicable laws, standards and regulatory requirements. InfraDBM undertakes reasonable business verification checks when onboarding Buyers to help confirm their identity and legitimacy, but those checks are not a guarantee of creditworthiness or performance.

What does InfraDBM do?

InfraDBM provides the digital platform that connects Suppliers with Buyers and facilitates enquiries, RFQs, quotations, orders, payments and related procurement activity. InfraDBM is not the seller, distributor or merchant of record. The Supplier remains the seller and contracts directly with the Buyer.

What happens when Buyer information is revealed?

Buyer or project information may initially be limited or withheld. Once a Supplier accepts these Terms, InfraDBM may reveal additional Buyer and enquiry information. That information may only be used for legitimate Platform Transactions and related customer service, and must not be used to circumvent the Platform or avoid Fees.

How do Transactions and payments work?

The Supplier controls its pricing, quotations and commercial terms with the Buyer. Payments made through the Platform are processed by Stripe (or another Payment Services Provider) directly to the Supplier’s connected account. The Supplier pays the payment processing charges applying to its connected account and is responsible for fulfilment, invoicing, taxes, refunds, payment disputes and chargebacks.

What does InfraDBM get paid?

The Supplier pays the Fees in its Schedule of Fees. Commission is calculated using the Supplier’s agreed Commission Rate against the Commissionable Amount and is generally collected automatically when Buyer payment is processed. All InfraDBM Fees and Commission are inclusive of GST.

Who is responsible if something goes wrong?

The Supplier is responsible for the goods and services it sells, including quality, safety, compliance, delivery, warranties and its obligations to Buyers. The Supplier is also responsible for refunds, payment disputes and chargebacks relating to its Transactions. InfraDBM remains responsible for its own obligations and any liability that cannot lawfully be excluded.

How can the Terms be accepted or ended?

These Terms can be accepted electronically through the Platform or signed as an agreement. Either Party may generally terminate on 30 days’ written notice. Existing Transactions and Fees already incurred remain payable or must be completed.